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Privacy Policy
Effective date: March 30, 2026
1. Information We Collect
Account details such as name, email, phone, and city.
Support preferences, onboarding inputs, and communication records.
Payment metadata through secure third-party payment processors.
Device and usage data (IP, browser, basic analytics events).
2. How We Use Information
To match users with suitable experts and mentors.
To operate onboarding, launch communications, and support workflows.
To improve service quality, trust, and platform safety.
To send essential service notifications and, where permitted, updates.
3. Confidentiality of Sessions
Session conversations are treated as confidential and shared only where required by law or explicit consent.
Counsellors are required to follow professional confidentiality norms and ethical standards.
Internal access to sensitive information is restricted to authorized personnel on a need-to-know basis.
4. Data Security
We use access controls, encrypted transport, and secure infrastructure practices.
No platform can guarantee absolute security, but we continuously monitor and improve safeguards.
Users are responsible for maintaining password security and account hygiene.
5. Data Retention
We retain personal data only as long as necessary for service delivery, legal compliance, and dispute resolution.
Users may request deletion or correction of their information, subject to legal obligations.
6. Your Rights
Request access to your personal data.
Request correction of inaccurate data.
Request deletion where legally permissible.
Withdraw consent for non-essential communications.
7. Contact for Privacy Requests
Email: privacy@svachit.in
Support line: 9776252555
Response window: within 7 business days for standard requests.
